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'What we built is an author-aware system for collaboration,' Frank said. Now 74,000 organizations use Connect, and Yehoshua said the growth trajectory is only increasing.īut what if your company and your partner have different privacy rules or data-retention policies? Slack has figured out an answer for that, too.

The idea was straightforward enough: If your company is working on a product integration with another company, rather than talk to your respective teams in Slack and then cross-communicate in emails, just set up a Slack channel between both companies and have everyone talk there. Connect's first job was to let businesses share channels. Slack has been fine-tuning these controls since it launched Slack Connect for the first time last year. The conversations are tied to the users' organizations, but exist in a separate section of the Slack app itself. The new system is called Connect DMs, and works a bit like the messaging apps and buddy lists of old: Users send an invite to anyone via their work email address, and if the recipient accepts (everything is opt-in), their new contact is added to their Slack sidebar. Starting on Wednesday, any Slack user will be able to direct message any other Slack user. It's the highest, most elusive rung of the business communication ladder, and it's exactly what Slack wants to replace. And you might have an assistant read and filter your email, but pretty much everybody checks their own texts.

SLACK APP DOWNLOAD COUNT APP PROFESSIONAL

But text messages? Not every professional relationship graduates to text-message levels of intimacy, but the ones that do are the ones that matter most.

It mixes business communication with receipts and confirmation numbers makes it easy to talk to anyone, but also maybe makes it too easy to talk to anyone. The final frontier for Slack, as it tries to reimagine the way millions of people communicate at work, is the text message.Įmail is a useful tool, but a blunt one.

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